Star Alliance is particularly pleased to conclude, with its member airlines, 10 years of operation at Terminal 2 at London Heathrow Airport. Queen’s Terminal is home to 23 Star Alliance member airlines, facilitating the seamless transportation and service of more than 15 million passengers each year, representing almost 20% of the airport’s available capacity.
Marking the anniversary celebration, Theodoros Panagiotoulias, CEO of Star Alliance, said: “London Heathrow Airport is a vital hub for our member airlines. We are proud that, through our cooperation, we facilitate the smooth transportation of thousands of passengers every day. On behalf of our member airlines, I would like to express my gratitude to Heathrow Airport for its support over the past ten years, providing passengers with unique travel experiences every day, and I hope this excellent partnership continues. will continue in the years to come.
As part of the “Move Under One Roof” strategic initiative, Star Alliance consolidated all of its member airlines into a common location in 2014, creating a true hub for all alliance members. This initiative allows connecting passengers to easily travel with other Star Alliance member airlines, significantly simplifying airport procedures while improving the travel experience.
Ross Baker, Chief Customer Officer at Heathrow Airport, said: “For all of us at Heathrow Airport, celebrating a decade of providing a high standard of service to passengers traveling through Terminal 2 is an important moment. Please note that this terminal was voted “Best terminal in the world” at the World Sky Awards by Skytrax. Together with our partners, including Star Alliance and its member airlines, we welcomed nearly 73 million passengers to the terminal, who had the opportunity to take advantage of the world-class retail and dining options available. Reaching this milestone is an opportunity for us to look back on a decade full of achievements, while looking ahead to the next ten years as we continue to evolve the airport to meet the needs of the future.
Special signage placed above airline check-in counters in the departures area of Terminal 2 welcomes passengers. In cooperation with its members, Star Alliance offers its passengers the following services, ensuring a seamless travel experience:
- Gold Track Security: Priority service at airport security ensures passengers have access to special lanes during security, regardless of which seat they are traveling in.
- Baggage tracking: This service allows passengers to track their luggage throughout the journey. At London Heathrow Airport, more than 85,000 bags are scanned every day on Star Alliance member airline flights, providing peace of mind for travelers.
- Star Connection Center: A service designed to serve short-haul flight passengers, providing priority access to airport areas. This service expedites the transportation of more than 1,000 passengers and 750 bags per month, reducing costs for member airlines and improving the traveler experience.
- Free upgrade on Heathrow Express: Star Alliance Gold passengers can benefit from an exclusive, free upgrade to a Heathrow Express Business First cabin, for the journey between the airport and Paddington Station. From June 2024, the offer will also cover a companion.
From Terminal 2 at Heathrow Airport, 23 Star Alliance member airlines currently operate 124 flights per day to 44 destinations in 23 countries. These are: AEGEAN, Air Canada, Air China, Air India, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavie Airlines, Shenzhen Airlines, Singapore. Airlines, SWISS, TAP Air Portugal, THAI, Turkish Airlines and United